A Bridge app is missing or My Apps are blank

Problem

After installation, when the user logs in to the EHR, the bridge toolbar does not show the expected Bridge Application. It might only show the Arrowhealth icon or the applications they are expecting to see are blank when opened.

Resolution Steps

Ensure that the user has verified their email address

Bridge apps will not display until the user has verified their email address.

1. Check the displayed arrow icon for a lock image in the upper right

2. If the lock image appears, have the user follow the verification steps as indicated in the Bridge panel.

Identify the verified email address

Bridge apps are associated with the email address of the logged in user. If the user verified an email address that was not expected, the correct Bridge app(s) will not display.

1. Hover over the Bridge application icon for 3 seconds. The user’s credentials will display in the bottom right corner of the screen.

2. Verify that the email address displayed is the expected email address.

3. If the user has verified an incorrect email address, follow the incorrect email address troubleshooting process.  Wrong email verified

Ensure that the email address of the user is authorized for the application

The Arrowhealth team can verify user permissions. 

1. Reach out to your Arrowhealth team representative.