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Frequently Asked Questions

  1. How often will I need to reverify my email?

    1. As a new user

    2. When you change your EHR password 

  2. What if Bridge doesn’t load when I log in?

    1. Log out of all active sessions of your EHR and log back in.

    2. Ensure that Bridge is loaded as an extension by clicking Chrome Overflow Menu (three dots) > Extensions > Manage Extensions

    3. If there has recently been an EHR update, make sure to check your browser or plug-in settings. 

  3. Can I have more than one app? 
    1. Yes! If you are interested in additional applications, reach out to your Arrowhealth representative. 
  4. Are Bridge and its applications HIPAA compliant? 
    1. Yes. Data traffic is encrypted in transit and there is no data stored in Bridge or the application.