The verification email didn't show up

Problem

A verified email address is required to use Bridge. A Bridge user is prompted to verify their email address once for every new EHR account they use and are prompted to verify again if their EHR account credentials change. A 6-digit verification code is used to verify a user's email address and is sent via email. The verification email comes from bridge@arrowhealth.io.

Resolution Steps

Check the Spam folder

Some email programs will flag the email as spam because it comes from a new sender.

1. Navigate to the spam section of the inbox.

2. Click the verify button in the email.

3. Optionally, mark the email as not spam to improve future verification attempts.

Ensure that the correct email address was used

The email will be sent to whatever address is provided by the user. A typo would send the verification email to the incorrect address.

1. If the Bridge panel is still open, verify that the appropriate email address is displayed. If not, click ‘Change verification email’.

2. If the Bridge panel is closed, open the panel and initiate the verification process again.

Resend the verification link

Infrequently the first verification email can be blocked by some email servers.

1. If the Bridge panel is still open, click ‘Send again’ and check the inbox again.

2. If the Bridge panel is closed, open the panel and initiate the verification process again.