Skip to content
  • There are no suggestions because the search field is empty.

Unable to verify my email

Problem

After installing Bridge, the user attempts to verify their email and they get the error message below. Error sending verification code: Server error: 400


image (18)

Resolution Steps

Check for SSO Provider

If a user logs in to the EHR using an SSO Provider, that login process needs to be mapped. If an SSO Provider performs the user's EHR login, that SSO Provider needs to be mapped for the login event. 

  1. Check with the user if they use SSO to log into their computer, which also logs them into their email and EHR automatically. 
  2. If they do, additional mapping may need to be completed to resolve this user's issue. Contact your Arrowhealth representative with:
    1. EHR 
    2. SSO Provider information
    3. Tenant and app ID